Where can I find the Newcastle United Seat Exchange?
You can find the Newcastle United Seat Exchange by entering the following URL - LINK[http://www.nufc.co.uk/seatexchange www.nufc.co.uk/seatexchange] in the Tickets section on the Official Newcastle United website, or by visiting www.seatexchange.com.
What is the Newcastle United Seat Exchange?
The Newcastle Seat Exchange is the Official Seat Exchange Service of the Club, allowing Newcastle United Seasoncard holders to sell their seats for matches at St. James' Park that they cannot attend and for qualifying supporters to purchase those additional seats. The service adds significant value for Seasoncard holders and supporters and helps maximise attendances at St. James' Park.
Who are Seat Exchange?
Seat Exchange are a leading online secondary ticketing company, providing a marketplace in which ticket holders can buy and sell tickets to concerts, theatres, sports and other leading events. Seat Exchange are committed to giving buyers the best possible access to exclusive and sold-out tickets, and for sellers, we offer reliable and easy ways to maximise sales.
What is the relationship between Newcastle United and Seat Exchange?
Seat Exchange is the exclusive Official Secondary Ticketing Provider and an Official Partner of Newcastle United Football Club.
How do I know it is safe?
The Newcastle United Seat Exchange offers a 100% Guarantee which ensures that the Buyer receives his ticket and the Seasoncard holder receives their payment.
How do I get started?
Getting started is easy. If you’re looking to buy tickets, simply select a match fromt the fixture list on the homepage, or search for a specific match by clicking Buy Tickets. If you’re looking to sell tickets, simply click Sell Tickets from any page to find the match you want to list your ticket(s) for.
You can also Sign In or access the My Account section from any page on the website. If you have any questions, just return to this page, where we have listed the most common queries, or you can Contact Us for more information.
Do I have to create an Account to sell tickets?
No - Seasoncard holders are automatically pre-registered for the service. If the Club has an email address for the Seasoncard holder, he or she can sign in by requesting a password for their account. If the Club does not have an email address for the Seasoncard holder, he or she will need their account to be associated with one before they can sign in to sell tickets. To associate your season ticket(s) with your email address, click here to send us a Contact Us message.
Do I have to create an Account to buy tickets?
Yes - if you are not a Seasoncard holder and want to purchase tickets, you will need to register an account. Visit the SIGN IN page to register now.
How do I log in?
To log in, click the Sign In button in the top right hand corner of the screen.
What do I do if I cannot log in?
If you have problems logging in, please send us a Contact Us message or call the Newcastle United Customer service team during normal ticket office opening hours on +44 (0) 208 896 7070
Who can buy tickets?
Registered Seasoncard holders and supporters can buy tickets on the Newcastle United Seat Exchange.
How can I buy tickets on the Newcastle United Seat Exchange?
Buying tickets on the Newcastle United Seat Exchange is easy - simply follow the four step process outlined in our Buyer Guide.
Can disabled supporters and carers purchase seats on the Newcastle United Seat Exchange?
Disabled supporters and carers are not able to use the online Newcastle United Seat Exchange, but can take advantage of an exchange service directly with the Club. Please call the Newcastle United Box Office on +44 (0) 191 261 1571 for further details.
How do I know that buying tickets on Seat Exchange is safe?
Seat Exchange offers a 100% Guarantee which ensures that Buyers will receive the tickets they purchased in time for the event.
When do tickets become available to purchase on the Newcastle United Seat Exchange?
Hospitality tickets can be purchased for any fixture from the beginning of the season.
Standard tickets can be listed by Seasoncard holders at anytime and will appear in the listings for that match. Newcastle United is announcing its prices for the 2008/09 season on a match-by-match basis, and therefore the price of tickets will not be displayed until the match category is confirmed by the Club. Tickets are then available for purchase when tickets go on-sale from the Club's own ticket office (between 2-6 weeks before the match), at which point the BUY button will become active.
How many tickets can an individual buy?
Each registered Seasoncard holder or supporter is permitted to purchase as many tickets as they want for each fixture on the Newcastle United Seat Exchange, except for the Sunderland fixture, where each qualifying supporter is permitted to purchase two (2) tickets.
How do I know how many tickets I can buy from each listing?
Each listing is shown with the total number of tickets available, and the minimum number of tickets the seller is willing to sell. (e.g. 4/2 indicates a total of 4 tickets available to purchase, and a minimum quantity of 2).
If I cannot find the exact seats I want, should I wait for a Seasoncard holder to list them?
The Newcastle United Seat Exchange only displays tickets that have been listed for sale by Seasoncard holders. We cannot guarantee that any tickets may or may not be listed in the future for other sections of St. James' Park, so if you really want to attend the match we recommend you purchase tickets from those currently available.
Why are there no tickets listed for the match I want to attend?
The Newcastle United Seat Exchange is a website for registered supporters to buy and Seasoncard holders to sell tickets, with Seasoncard holders listing their tickets all the time. There are a number of reasons why tickets may not be available for a match:
Why is it not possible to buy tickets less than 72 hours before a match?
Seats listed on the Newcastle United Seat Exchange expire 72 hours before the match. This constraint exists so that tickets can be processed and activated/delivered in time for the match.
How do I select the tickets I want to purchase?
When you have found the match that you want to attend, select your tickets from the available list. You may see multiple tickets listed at varying prices. These are priced according the to box office prices for that fixture. We recommend that you check the location of the seats carefully so you can make an informed decision about the tickets you wish to purchase.
How can I see where tickets are located in the Stadium?
A map of St. James' Park is provided so you can see where your seats are located. This will give you a good indication of where you will be sitting.
Once I have selected my tickets, are they reserved?
Once you select your tickets, they are ‘locked’ for three minutes, giving you plenty of time to complete your transaction. This means that for the following three minutes these tickets are not available for any other supporters to purchase. If you do not complete your purchase within three minutes, the tickets will be released back to the general listings and made available to everyone on the Newcastle United Seat Exchange website.
How are tickets priced?
The prices of the tickets sold on the Newcastle United Seat Exchange are the same as those in the Newcastle United Box Office (before applicable fees and taxes).
Is the price displayed for all the tickets or per ticket?
The price displayed on the listings page is the price per ticket. This is the price on which any fees will also be calculated for each ticket.
What fees apply when buying tickets on the Newcastle United Seat Exchange?
Seat Exchange handles your transaction and offers a 100% Guarantee for Buyers, there is a 15% fee (plus VAT) on all transactions, in addition to the ticket price. All fees are shown on the final step of the purchase process for you to verify before confirming your purchase. Please keep in mind that, upon completing your purchase, all sales are final.
What payment methods can I use on the Newcastle United Seat Exchange?
Seat Exchange accepts the following payment methods:
We do not apply separate credit card fees over and above the standard Buyer Fee, so you can choose whichever method is most convenient for you without incurring additional charges.
Is it safe to pay by credit or debit card?
Purchasing tickets on the Newcastle United Seat Exchange using a credit / debit card is safe, secure and guaranteed. Every transaction you make is protected, with all your details being processed confidentially and securely using 128-bit Secure Socket Layer (SSL) encryption. We use VeriSign to ensure the security of our website and your personal details. Verisign is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the internet.
How will Buyers receive their tickets?
Buyers' tickets will be either be activated on their Accesscard or provided as a printed ticket when the purchase has been confirmed. The type of ticket received will depend on your status, and any tickets already purchased:
Who can sell tickets?
Initially only Seasoncard holders can sell their tickets on the Newcastle United Seat Exchange.
Can disabled Seasoncard holders and carers sell their seats on the Newcastle United Seat Exchange?
Disabled Seasoncard holders and carers are not able to use the online Newcastle United Seat Exchange, but can take advantage of an exchange service directly with the Club. Please call the Newcastle United Box Office on +44 (0) 191 261 1571 for further details.
How do Seasoncard holders sell tickets?
Selling tickets on the Newcastle United Seat Exchange is easy, just follow the four step process outlined in our Seller Guide.
Are there fees for listing and selling tickets on the Newcastle United Seat Exchange?
Listing your tickets on the Newcastle United Seat Exchange is free – there is no listing fee, unlike other sites. The Newcastle United Seat Exchange only applies a fee when you have sold your tickets. A 10% fee is applied to most transactions, which is also subject to VAT. Seat Exchange then take care of all the logistics, payment processing and customer service.
When can Seasoncard holders list tickets?
Seasoncard holders can list their seat for any match from the beginning of the season by logging into their account and clicking the List button for any Inactive Tickets. Newcastle United is announcing its prices for the 2008/09 season on a match-by-match basis, and therefore the price of your ticket(s) will not be displayed until the match category is confirmed by the Club. Tickets are then available for purchase when tickets go on-sale from the Club's own ticket office (between 2-6 weeks before the match), at which point the BUY button will become active.
How long will a ticket remain listed on the Newcastle United Seat Exchange for each fixture?
All listings on the Newcastle United Seat Exchange will remain on the site until either:
How will I know if my ticket has sold?
You will receive an email if your ticket sells. This will confirm that your Seasoncard has been deactivated for that fixture, and your refund will be paid to you within fourteen (14) days of the match. The ticket will also appear in the "Tickets I've Sold' in the Selling tab in your account.
Are there any selling restrictions?
Initially the Newcastle United Seat Exchange will only be open for Seasoncard holders to list their seats for home Premier League games. A limited number of cup games will be available to purchase on the service for FA Cup fixtures from January 2009.
Why can Seasoncard holders not sell for Cup matches?
Seasoncard Holders are only able to sell for matches which are included in their Seasoncard. Seasoncard holders are therefore able to sell for all nineteen (19) home Premier League fixtures.
How do Seasoncard holders get paid when a ticket sells?
Once the sale of the ticket for a match has been confirmed, the Seasoncard will automatically be deactivated for that particular fixture. Payment for SeasonCard Holders will be sent via cheque in the post fourteen (14) days after the match takes place.
What do the Seasoncard holders get back?
The Seasoncard covers 19 Premier League games. The refund the Seasoncard holder receives per ticket sold on the Newcastle United Seat Exchange is calculated as the average match price (i.e. 1/19 of the total Seasoncard value) minus the Seller Fee of 10% plus VAT. For example:
- Category: East Stand - Adult (Full Price - purchased after 20 April 2008)
- Season Card Price: £658.00
- Average Match Price: £34.63
- Seller Fee: £3.46
- VAT on Seller Fee: £0.29
- Refund per Ticket: £30.65
Why are the prices paid by Buyers and refunded to Sellers different?
The Newcastle United Seat Exchange is designed to ensure that Seasoncard holders cannot profit from selling their seat to a fellow supporter. We have also ensured that it is not possible to purchase a comparable seat on the Newcastle United Seat Exchange for less than the Box Office price, ensuring that ticket sales are not reduced for any matches at St. James' Park. The difference in price is used to pay for the technology and staff required to operate the Newcastle United Seat Exchange.
Do I have to send my Seasoncard(s) to the Buyer?
No - once your seat has sold, your Seasoncard will be deactivated, and the Buyer will either have your seat activated on their Accesscard, or will receive a printed ticket for your seat.
Will I have any other contact with the Buyer?
No, Seat Exchange manage all payments, customer service and liaise with both Buyers and Sellers so the payment is collected from the Buyer, the seats are deactivated/activated, and the Seller gets paid.
Do I receive any refund if my seat does not sell?
If your seat does not sell, your Seasoncard will not be deactivated and will still be available for you to use or give to a friend/relative. You will not receive any refund if you seat does not sell.
Can Seasoncard holders sell their ticket anywhere else?
The Newcastle United Seat Exchange is the only legal and Club endorsed way to re-sell tickets to Newcastle United home matches. In addition, it is not permitted in the Seasoncard terms and conditions to sell tickets in any other way.
What is the My Account section?
My Account is where you can go in and manage all of your information. All previous purchases and sales are stored here for easy access. If you need to list/de-list a your seat (Seasoncard holders only) print a receipt, or find a transaction, you can visit this section at any time. You can also edit your personal details, credit cards, and payment methods.
How is the My Account section structured?
The My Account section is separated into three sections:
What do the different tabs mean in Selling?
The Selling section is separated into three areas:
What do the different tabs mean in My Information?
The My Information section is separated into three areas:
What browsers can I use to view the Newcastle United Seat Exchange?
The Newcastle United Seat Exchange has been developed to work with most web browsers. We suggest you use the latest version of your preferred browser, which will improve your access to our site and also make browsing the internet faster and safer.
For optimal results for viewing the Newcastle United Seat Exchange, we recommend:
I am not receiving Newcastle United Seat Exchange emails, what should I do?
Before making any amends to your email account, please ensure that the email address that is linked to your Newcastle United Seat Exchange account is your current address and is spelt correctly.
Some email programmes also reject emails from new senders. In order to ensure that you receive all emails from the Newcastle United Seat Exchange, please make sure you check your Spam Filter regularly and remove Seat Exchange from your junk email. We also recommend you check your inbox regularly to ensure it is not full.
I have an MSN, Windows Live, or Hotmail account, how do I receive Newcastle United Seat Exchange emails?
To ensure that all emails from the Newcastle United Seat Exchange go to your Inbox and not your Junk Email, you’ll need to add us to your Safe Senders List. Please follow these quick steps to update your account now:
What is my Guarantee?
Every Newcastle United Exchange transaction is protected by our 100% Guarantee. In addition to making your purchase or sale safe, secure and guaranteed, we also provide users with a dedicated customer service team, available 7 days a week, to answer any questions you may have.
Will my details be sold or passed on to anyone other than Newcastle United or Seat Exchange?
No, both Newcastle United and Seat Exchange are committed to keeping your data secure and will not distribute or sell any of your details to any third party company or institution. This is confirmed in our Terms & Conditions.
What are your Terms & Conditions?
Our Terms & Conditions outline the agreement You are entering into with Seat Exchange to browse our website and list/buy tickets. The full Terms & Conditions can be found by clicking here.
What is your Privacy Policy?
For more information on our Privacy Policy, please click here.
